Privacy

PRIVACY POLICY

The User hereby consents, expresses and agrees that the User has read and fully understand the Privacy Policy of the Website. The User further consents that the terms and contents of such Privacy policy is acceptable to the User inclusive of any update/alteration/change made and duly displayed on the Website.

USER ACCOUNT ACCESS

The Website shall have access to the account and the information created by the User for ensuring and maintaining the high-quality services provided by the Website and for addressing the need of the customer in the most effective manner. User hereby consents for the unconditional access of the account by the Website, its employees, agents and other appointed person in such regard. For the purpose of addressing the complaints (if any received) and any suspected abuse reported, the Website shall investigate on case-to-case basis from the records available. The User is directed to read the terms provided in the Privacy Policy as regards such records.

BREACH AND TERMINATION

• The Website may, in whole or in part, without informing the User, modify, discontinue, change or alter the services ordered or the Account of the User registered with the Website. The Website may or may not issue notice or provide any reason for such action taken by the Website.
• Violation of any conditions mentioned in this Terms of Usage shall lead to immediate cancellation of the Registration of the User, if registered with the Website. The Website reserves right to terminate and initiate action immediately, if:
  • The Website is not able to verify and authenticate the Registration data or any other relevant information provided by the User.
  • The Website believes that the actions of the User may cause legal liability for the Website, other Users or any service provider linked with the Website.
  • The Website believes that the User has provided the Website with false and misleading Registration Data or there is interference with the other Users or the administration of the services, or have violated the privacy policy as listed by the Website.
• For the Service Provider inclusive of the Astrologer, You understand and agree that your relationship with the Website is limited to being a member and You act exclusively on your own behalf and for your own benefit. The Website may terminate and de-activate the Profile of such service provider for any violation of the present terms of usage and the Service Terms and Conditions agreed upon between the parties while registration of the data by such Service Provider.

COLLECTION OF INFORMATION

  While using our Services, we may ask you to provide us with certain personally identifiable information (“PII”) that can be used to contact or identify you. PII includes, but is not limited to, your name, phone number, postal address, email address and other information that by itself, or in conjunction with other information, can be used to specifically identify you. However, PII does not include aggregated information that, by itself, does not permit identification.

Information that we collect when you use our Services includes:

Information provided by you

When you sign up and register with us through the Website and/or App, we ask you for certain information. This will includes your name, email address, mobile number, telephone number, details of company name & registration, company address, and details of legal mandates you wish to use our Services for.

Further, we ask you for certain information pertaining to each legal mandate that you may wish to list on our Platform. This includes information such as your location, gender, other details required for the service you may like to buy, which is critical for the provision of our Services (“Mandate Information”)

Log Data

With the help of third parties like Google and Facebook, we collect information that your browser or mobile device sends to them whenever you visit our Services ("Log Data"). This Log Data includes information such as your computer's Internet Protocol ("IP") address, geolocation and geospatial data, browser type and browser version. In case you are accessing the App, we may collect certain mobile device information such as device ID, model number, operating system, global positioning data, application, and other related information. We also collect data on the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, default language and user preferences, and other similar usage related statistics. We may assign each user of the Services unique identifiers to help keep track of future visits.

Payment information

Our Services require you to make payments on the Platform. When you are making any payments, we collect billing details from you such as your name, name of company, billing address, contact number, payment method and IP address, and then redirect you to a secure payment service provider platform operated by our payments partner(s) Razorpay, Paytm etc and other payment partners which may be added time to time. We do not store any payment related information such as credit/debit card details and/or bank details.

• Advertising, Use of Cookies, and Other Tracking Technologies (Cookie Policy)

We advertise in a number of ways, including online through managed social media presences, and on other unaffiliated sites and mobile applications. To understand how our advertising campaigns are performing, we may collect certain information via our Sites through our advertising service providers. We or our vendors use several common online tracking tools to collect information about our users, such as browser cookies, web beacons, and other similar technologies. The information we collect includes IP addresses, the number of page visits, pages viewed via our Sites, search engine referrals, browsing activities over time and across other websites following your visit to one of our Sites or applications, and responses to advertisements and promotions on the websites and applications where we advertise. We do not permit third parties to advertise on our Site.

We also use certain information to:

Identify new visitors to our Sites;

• Recognize returning visitors;
• Advertise on other websites and mobile applications not affiliated with us;
• Analyze the effectiveness of our advertisements;
• Better understand our audience, customers, or other Site visitors; and
• Determine whether you might be interested in new products or services.